GENERAL TERMS AND CONDITIONS
Dora Roberti
P.IVA 02840410845
Address: Via Cristoforo Colombo 3 Naro 92028 (AG)
E-mail: info@doraroberti.com
Telephone: +393929313310
The following general terms and conditions are applicable for all agreements made with Dora Roberti (furthermore stated as Dora Roberti). By ordering from Dora Roberti you hereby accept these terms and conditions when you order in our webshop. Orders made by persons under the age of 18 are considered cash purchases and require a parent or guardian’s approval. Dora Roberti reserves the right for any typographical errors in text and images, as well as errors in the product specifications of all products in our range. Dora Roberti also reserves the right to correct any errors in the product availability information.
If you are dissatisfied with products ordered online in our webshop please contact us. Should they not be able to satisfy your needs then please contact the EU Commission’s online platform for the settlement of disputes at http://ec.europa.eu/odr. We intend to participate in the dispute resolution process.
Any disputes that cannot be resolved by the parties involved will be examined by http://ec.europa.eu/odr, whose recommendations we intend to follow.
PRICES AND PAYMENT
The terms of delivery and payment methods are clearly shown at check-out. The total sum to be paid will clearly be shown before you agree to your order or agree with the amount to be paid.
Campaigns or price reductions will be applied either to the product or by giving a product code at check-out. Our campaigns and offers are valid as long as stocks last or until given end date.
Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer.
CREDIT CARD PAYMENT
You can purchase goods from Dora Roberti by using Visa, Mastercard or American Express cards which are approved for internet shopping. No extra charges apply. The amount to be paid is reserved on your card but will first be debited when your products are sent to you. We reserve the right to verify the payment card’s validity, that sufficient funds are available to cover the value of the order, and that the holder’s address details are correct. We may refuse a purchase as a result of this information.
DISCOUNTS AND GIFT VOUCHERS
Discounts, including student discounts, do not apply to sale items or gift vouchers. Our promotions cannot be combined with each other and you are unable to use two different gift cards or voucher codes on the same order.
If you have a discount code or a gift card, use it at the checkout. Please type in the code and press the button to activate it. The amount is automatically deducted from the total. If the code covers the full amount of the order, this will be your payment. If it only covers part of your purchase, you will be requested to choose another payment method for the remaining amount of your order.
DELIVERIES
At checkout, you can choose the delivery method that is available for your country and see which delivery costs apply.
Services are provided by GLS.
SHIPPING TO ITALY
2-5 WORKING DAYS EXPRESS
€6,85
All orders placed and paid for Monday to Friday before 2 pm local time (GMT+1) will be sent the same day.
EUROPE EXPRESS
2-3 WORKING DAYS
€17
Countries covered: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Holland, Poland, Spain, Great Britain (UK), and Switzerland.
REST OF THE WORLD EXPRESS
3-5 WORKING DAYS
€37
All orders placed and paid for Monday to Friday before 2 pm local time (GMT+1) will be sent the same day.
Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer.
Variations may occur when delivering to remote locations or due to national holidays.
- If you are not at home for delivery at the second attempt you can find your package at the nearest post office for the next 10days.
- You have a free via email “smart alert” service that provides you with information about the delivery state.
All orders placed from Monday to Friday before 4 pm local time (GMT+1) will be sent the same day.
Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer.
Variations may occur when delivering to remote locations or due to national holidays.
- If you are not at home for delivery at the second attempt you can find your package at the nearest post office for the next 10days.
- You have a free via email “smart alert” service that provides you with information about the delivery state.
RETURN, REFUND, COMPLAINTS
At Dora Roberti we want you as a consumer to feel secure shopping with us and that you always have the right to cancel your purchase, return your items and send defected items to us. You the customer are responsible for all shipping costs incurred when returning or exchanging goods as well as being responsible for any diminished value due to handling the products more than is necessary for determining the product’s character and form. Should you have received an incorrect or defective item we will reimburse you for the cost of return delivery.
RETURNS
All returns must be returned as follows:
.Pack the product well into the same package/bag that it came in without being used in any way.
.Drop us an email at info@doraroberti.com describing why you would like to return the products, along with your order to Dora Roberti
The address where to return the Dora Roberti product:
Via Cristoforo Colombo 3 Naro 92028 (AG)
Hand in your package at the nearest post office. Keep the receipt.
Please note: you the customer are responsible for all shipping costs incurred when returning or exchanging goods
RIGHT TO RETURN
If you would like to cancel your order or return your goods, please notify us in writing within 14 days of the date you received your goods. This is done by email. You have a further 14 days to return the goods. We will refund your money, preferably using the same payment method that you used when ordering (or, if payment has not yet been paid for the goods, make sure the return is reflected in your account balance), as soon as possible. The refund will be paid back to you within 14 days of you informing us that you want to return the goods, this on the condition that we have received the goods or proof that you have returned intact goods. You the customer are responsible for all shipping costs incurred when returning or exchanging goods as well as being responsible for any diminished value due to handling the products more than is necessary for determining the product’s character and form.
EXCHANGE
For all returns, the consumer is responsible for the item reaching Dora Roberti, and unless otherwise indicated, also for transport costs. If your order has been incorrectly delivered or is not what you ordered then we will refund the costs.
REFUNDS
If you are charged for the goods you will receive a refund that covers standard shipping and express shipping, non-standard shipping is non-refundable. Should you wish to keep some of the products from your order, and only partially return your order then standard shipping is non-refundable.
Dora Roberti guarantees to refund or replace the goods if you prefer, in accordance with the return rights. The whole value is refundable on the condition that the products are returned in the same condition as they were sent out to you in. This means that the goods must not have been damaged, soiled, washed, altered or worn and that any labels and tags are intact. If the item is in a modified form, an assessment of impairment will be made. The decrease in value will not be refunded.
If you have received a defective product, you should immediately notify Dora Roberti and return the item in compliance with the above information. For goods that are deemed to have a defect, Dora Roberti will provide a full refund for those goods. The rules herein do not limit the existing statutory rights. With regard to a service that has already been started, returns can only be done for those services that have not yet been carried out.
COMPLAINTS
If you believe that a product is defective or faulty, please contact us or send it back for a refund. In order for Dora Robertito assess the item in question, the entire product must be returned along with an in-depth description of the problem and how the product was used. If the entire product/order is not returned to us, we cannot perform a complete assessment of the issues with the item and can only base any refund decision off of the part we have received.
In the event of a defective/problematic product, the customer will not have to pay any costs. Dora Roberti will pay return shipping, as long as a receipt (or copy of a receipt) is provided. Any refund request must be made within a reasonable time from receipt of the order.
PRODUCT RESPONSIBILITY
Dora Roberti renounces any responsibility for how the product is used and disposed of to the purchaser. The buyer has sole responsibility for use of the product, and must personally check any allergies or irregularities. Dora Roberti recommends that the products are always used in the manner stated in the product information on the website. The only information which is up to date is that which appears on the Dora Roberti official website.
PRIVACY POLICY
We comply with the General Data Protection Regulation (GDPR). In connection with your registration and order, you agree that we store and use your information in our organization in accordance with GDPR in order to fulfil our agreement towards you. Under the Personal Data Act, you have the right to access the information that we have registered on you. If it is incorrect, incomplete or irrelevant, you can request that the information is corrected or deleted. Contact us in such cases via email at info@doraroberti.com.
Click here to read more about our Privacy Policy and cookies.
Dora Roberti is not responsible for delays in performance caused by circumstances beyond the reasonable control of Dora Roberti. In case of force majeure, Dora Roberti is entitled to additional time to which to fulfil their commitments. Examples of such circumstances include, but are not limited to, strikes, terrorist acts, war, supplier, transport or production problems, exchange rate fluctuations, government regulatory actions, or natural disasters. If such a circumstance lasts more than two months, both sides have the right to terminate this Agreement without the other party and/or entitled to receive compensation or obliged to provide compensation.